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JOB DESCRIPTIONJob titleSenior General Support OfficerNo. of positions to be filled1Contract termIndefinite positionSalary yearly: €20,645 with annual increase of €1,054 and annual increments of €317 (upon satisfactory performance) up to a maximum of €22,546 (as per Collective Agreement signed on the 08th October 2025).Allowances:Legal Aid Allowance:  €500Communication Allowance:  €500Reporting to:Director and/or senior managementRequired qualifications:a.  In possession of four (4) subjects at MQF Level 3 (attained with at least a Grade 5 in SEC examinations, or a Grade C in foreign examinations); andb.  Able to communicate effectively in both written and spoken Maltese and EnglishExperience in the use of Microsoft 365, email, and knowledge of IT is recommended.Jobsplus Permit No174/2026Closing date:12th March 2026Applications:Applications will be received on hr.legalaidmalta@gov.mt and should include:i. Covering Letter ii. Scanned copies of all the certificates and reference lettersThe functions of the Senior General Support Officer  at the Legal Aid Malta Agency include:Abide by the standard operational procedures (SOPs) and circulars issued by the Agency as updated from time-to-time.Assist Legal Aid Malta Agency in  office and clerical assistance, including receptionist duties;Dealing with cases in accordance with defined regulations, instructions and general practice at Legal Aid Malta under direction of Management.Assisting beneficiaries of Legal Aid Malta to fill in application forms for a request of a Legal Aid Lawyer and Legal Procurator;Meet the general public and beneficiaries to assist them in answering queries made by them, including replying to emails;Schedule client appointments with the legal aid office officials and legal aid lawyers and procuratorsInform the applicants for legal aid wether their application has been approved or rejected and inform the clients with the relevant information as soon as it is available;Assist in preparing returns, and statistics as directed;Collecting information, keeping and updating of records and databases, including digital databases;Copying, typing, filing and carrying out general office work, including use of scanner machines, photocopy machines;Follow any directions and/or any other duties as assigned by senior management or the delegated authority of the Agency;Perform any other duties according to the exigencies of the service as directed by the Permanent Secretary wihin the Ministry.